**Our Priority is Customer Happiness**
We take pride in providing an exceptional customer experience and want our customers to be 100% satisfied and happy. We are always available to be contacted via email. You can expect a prompt response (within 24 hours). Simply send an email or use our contact form so that an agent can help you find a solution to your inquiry.
**Purchase Conditions**
- **Order Processing:** All orders are processed immediately after payment is made. Therefore, it is not possible to cancel an order once payment has been completed.
- **International Shipping:** Currently, we do not accept returns due to the international nature of our shipments. However, we are committed to ensuring that all our products arrive in perfect condition.
- **Products in Contact with Skin:** For hygiene reasons, returns are not accepted for products that come into contact with the skin, such as underwear, massage or exercise devices, and similar products.
**Returns and Replacements**
- **Communication Period:** If your product has any issues, please report it within 3 days of receipt for an exchange.
- **Product Condition:** Please ensure that the item you are returning is in its original packaging and that the merchandise is in the same condition as when you received it.
- **Damaged or Defective Items:** In the case of damaged or defective items, we will send you a new item, provided that the claim is made within 3 days of receipt of the item.
If you have any other questions or need further assistance, please do not hesitate to contact us. We are here to help.